Quality

Focus : A quality-concerned IT outsourcing company

We believe that there can be no ‘one size fits all’ definition of quality. Based on varying needs and expectations, customers may be seeking value from timelines, cost-effectiveness, performance, service or other parameters. At Focus, our quality policy goal is to win and uphold our clients’ confidence in us by continuous evolution of technical and communicational process.

We assure our clients to understand their needs and excel in meeting their expectations by delivering error-free services on time. Our main concern is to understand customer’s culture, systems, and processes and align our designed solutions with them.

As we are a highly quality concern organization, we distinguish ourselves from our competitors through the services we offer at the best possible economic conditions within the time deadlines and with a view to ongoing improvement.

A quality-certified outsourcing software services :

Our focus on project-level quality systems ensures that every customer engagement progresses smoothly. Our Project Management capabilities are enhanced and driven by:

- Competency development through extensive trainings and certifications:

  • In March 2007, Focus obtained its AFAQ certification ISO 9001-version 2000 and carried out intermediate assessment in order to upgrade the actual Quality Management System.
  • In December 2009, Focus carried out successfully a CMMi L3 SCAMPI A assessment and reached the CMMi Maturity Level 3. Focus has been reappraised as fully compliant at Maturity Level 3 in December 2012.
  • In January 2020, Focus obtained its ISO 9001-version 2015 certification by AFAQ AFNOR INTERNATIONAL. 

- Infrastructure development through integrated project management tools 

The following activities are certified: